Security Operations
A response plan needs to work under pressure. Strengthen monitoring, make escalation clear and test the decisions your team would face during an incident.
Connect monitoring, threat testing and response plans around the services you rely on. Find weaknesses, set clear roles and rehearse the decisions that matter.
Why this matters
Security operations is the daily work of spotting threats, investigating alerts and responding to incidents. For a financial firm, that may mean protecting customer accounts or keeping payment services available. We help connect people, tools and decisions so a warning leads to the right action.
An alert late at night is only useful if someone can assess it and take action. A security operations centre, or SOC, brings monitoring and investigation together.
We help review the coverage your services need, including round-the-clock support where required. Clear escalation routes show who must be contacted and when.
A suspicious sign-in, a change on a laptop and an unusual cloud activity may be parts of the same incident. Separate tools can hide that connection.
We help bring useful signals together and reduce noise. Your team can focus on the alerts that need investigation, with a clearer view of what may be affected.
Testing checks whether safeguards work as intended. A penetration test is an authorised attempt to find ways into systems, within an agreed scope.
We use testing and information about current threats to guide improvements. Findings are prioritised and passed to named owners, with follow-up checks where needed.
An incident plan sets out who investigates, contains the problem, communicates and restores services. A rehearsal shows where that plan may break down under pressure.
We run practical exercises around your organisation’s risks. Teams can test decisions, recovery steps and reporting needs before a real disruption affects customers.
Requirements depend on your regulated activities, the data you use and where you operate. We work with your security, risk and compliance teams to turn the relevant duties into actions, owners and evidence.
Understand compliance in practice · See the West Brom case study
How we help
Explore the support available. We shape the work around your organisation, priorities and existing team.
A security operations centre, or SOC, watches for signs of an attack and investigates suspicious activity. Round-the-clock coverage matters when customer services and systems keep running overnight.
How we help
We help connect monitoring, investigation and escalation so alerts reach the people who can act. The service needs clear responsibilities, agreed coverage and a practical handover to your own teams.
You can understand what is being watched, how serious issues are handled and where action is needed. Monitoring supports a response; it does not remove every threat.
Discuss your prioritiesA security information and event management system, or SIEM, collects records of activity from different systems. These logs can help reveal unusual sign-ins, access changes or a developing incident.
How we help
We help connect useful data sources, improve detection rules and make alerts easier to investigate. The focus is on information that supports action, not collecting large volumes without a clear purpose.
Your team gets a more connected view of events and a clearer basis for deciding which alerts need attention first.
Discuss your prioritiesThreat intelligence is information about how attackers operate, what they target and the signs they may leave behind. It is useful when it changes a decision or improves a safeguard.
How we help
We help relate this information to your systems, services and sector. It can guide detection checks, investigation priorities and the scenarios used in response planning.
Teams spend less time reacting to every headline and more time on threats that could affect their customers, data or operations.
Discuss your prioritiesA penetration test is an agreed attempt to find and demonstrate security weaknesses. Its scope sets out the systems being tested, the methods allowed and the limits needed to protect live services.
How we help
We help identify weaknesses through testing and turn the findings into practical fixes. Results need clear priorities, accountable owners and follow-up to check whether important gaps have been resolved.
You gain evidence about the systems tested at that point in time. A successful test is useful assurance, not proof that every system is always secure.
Discuss your prioritiesIncident response is the work of dealing with a cyber security problem. During a serious event, delays often come from unclear roles, missing information or decisions that have not been rehearsed.
How we help
We help develop response playbooks, practise realistic scenarios and prepare crisis-management arrangements. Exercises test who acts, what evidence is needed and how teams coordinate under pressure.
Your organisation gets a clearer response process and an action list from the practice. Teams can improve the plan before a real incident affects customers.
Discuss your prioritiesOperational reporting should connect alerts and incidents to the services and information at risk. A count of blocked events alone does not explain whether the most important gaps are being addressed.
How we help
We help turn monitoring and response information into clear measures, trends and actions. Reports show ownership, progress and decisions needed, with enough evidence to support challenge.
Leaders get a practical view of security operations. Teams can use the same information to improve detection, response and recovery over time.
Discuss your prioritiesHow we help
Build on the work you already have. Focus effort where it can make the most useful difference.
Identify the systems that matter most and the activity records needed to monitor them. Bring useful logs into the monitoring platform and set detection rules around relevant threats. Check that information is arriving as expected and that alerts have enough context for investigation. This creates a stronger foundation for monitoring than collecting large amounts of data without knowing how the team will use it.
Agree which alerts need urgent attention, who investigates and how issues reach the people authorised to act. Coverage and responsibilities need to remain clear outside normal working hours. Put the escalation and handover arrangements into practice, including the connection with your own team. The aim is a dependable response path when suspicious activity appears, with records showing what was found and what happened next.
Use agreed security testing to check systems and identify weaknesses that require action. Scope the work around the risks and the services being tested, with safeguards for live operations. Translate findings into priorities, owners and fixes. Follow-up should show whether important weaknesses have been addressed. Testing gives useful evidence about the agreed scope at a point in time, alongside ongoing monitoring and maintenance.
Practise a realistic incident before the team has to manage one under pressure. Walk through who acts, how decisions are made and what information is needed to protect customers and restore services. Use the exercise to find unclear roles, missing contacts and weak handovers. Record the lessons and update the response plan. The value comes from improving the arrangements, not just completing the rehearsal.
West Brom Building Society · In practice
The business need
West Brom Building Society needed coordinated monitoring, threat testing and incident preparation.
What changed
Central monitoring, a 24/7 security operations provider and incident exercises strengthened the ability to spot and respond to threats.
Deployed a central cloud-based SIEM across the organisation.
Onboarded a 24/7 SOC provider.
Completed CREST-accredited penetration tests across major systems.
Ran incident and crisis management simulations.
Start a conversation
Find out where your detection and response need attention.
Tell us about your context, priorities and challenges. We will discuss the support that fits and what the next steps could look like.
Free practical guides
Practical guidance to help you spot gaps, ask better questions and decide where to focus. Explore a guide to see what’s inside.
If you decide why and how personal data is used, you are the controller. A supplier using it on your instructions is a processor. Under UK GDPR, the UK’s data protection rules, you must:
TPRM is a way to manage risk, not one law for every supplier. Duties depend on the data, relationship and sector. Logica helps you turn these checks into practical work.
Get the free supplier risk guideFor financial firms within its scope, DORA sets legal duties across technology risk, incident reporting, testing and supplier oversight. Your firm remains responsible when services are outsourced.
DORA is not a blanket UK rule. EU operations or supplying EU financial firms may bring duties or contract requirements. Logica helps you assess the gaps and plan the work.
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