Personnel Security & Risk Controls
Help people recognise suspicious activity and respond well in daily work. Combine practical training, clear reporting and realistic exercises to find where more support is needed.
Use realistic phishing tests, training built around each role and clear reporting routes. Measure what changes and focus support where it is needed.
Why this matters
People and security is about making safe choices easier in daily work. Financial-services staff may handle account details, payment requests or sensitive customer documents. We help people recognise problems, use the right access and report concerns. The same approach supports teams in other regulated sectors.
A payments team faces different risks from an IT administrator or a receptionist. Generic training may miss the decisions that matter most in each role.
We use relevant examples and clear instructions. Staff learn what to check, when to pause and who can help, so learning connects to their everyday work.
Phishing is a fake message that tries to trick someone into opening a link, sharing information or taking an unsafe action. Simulations test how people respond in a controlled setting.
We use the results to improve guidance and support. A useful programme builds confidence and reporting habits rather than simply blaming people who make mistakes.
Access can build up as staff move between roles. Contractors may also keep permissions longer than needed. These gaps can put customer information or important systems at risk.
We connect security with joining, role changes and leaving. Teams get a clearer process for approving, reviewing and removing access.
A completed course shows attendance, not how someone will act under pressure. Useful measures look at understanding, reporting and the handling of real situations.
We review results over time and target the areas needing help. Leaders can see what is improving, what remains weak and where further support would be useful.
Requirements depend on your regulated activities, the data you use and where you operate. We work with your security, risk and compliance teams to turn the relevant duties into actions, owners and evidence.
Understand compliance in practice · See the West Brom case study
How we help
Explore the support available. We shape the work around your organisation, priorities and existing team.
Security awareness means knowing how a normal task can put information at risk. A payment request, unexpected attachment or shared document can all need a second check.
How we help
We shape short training modules around each role, using examples staff are likely to meet. Guidance explains what to check, when to pause and how to report a concern.
Teams get practical habits they can use at work, with follow-up focused on the areas where people need more support.
Discuss your prioritiesPhishing is a fake message designed to make someone click a harmful link, share information or approve a false request. A simulation lets people practise in a controlled setting.
How we help
We use realistic scenarios and review what happened: who recognised the message, who reported it and where the process was unclear. Follow-up training addresses the gaps.
The aim is better decisions and faster reporting, supported by clear measures over time. A lower test click rate does not mean the risk has gone away.
Discuss your prioritiesA privileged user has more access than most staff. An IT administrator, for example, may be able to change security settings or grant access to others. A mistake or stolen account can therefore cause wider harm.
How we help
We help these users understand the risks in their role and pair training with practical access checks, approval steps and safer working methods.
Your team can see which accounts need extra care, when access should be reviewed and how to spot or report unusual activity.
Discuss your prioritiesHR-linked reporting brings staff information together with security records. It helps show whether people have the access and training that fit their current role, rather than a job they held months ago.
How we help
We help connect joining, role changes and leaving with access reviews, training records and named owners. Reports highlight missed steps and areas needing follow-up.
Leaders get a clearer view of outstanding actions. Teams can act on gaps before outdated access or missed training puts customer information at risk.
Discuss your prioritiesHow we help
Build on the work you already have. Focus effort where it can make the most useful difference.
Review the decisions people make when handling information, using systems and responding to requests. Look at the different risks faced by customer-facing staff, managers and administrators. This identifies where a confusing process, missing check or gap in understanding could lead to harm. Use the findings to focus support on real working situations, rather than assuming the same training will suit every role.
Use the findings to decide what each group needs to know. A team approving payments may need practice checking unusual requests, while administrators need guidance on powerful access. Keep instructions clear and examples relevant. Training should explain the safe action, who can help and how to report a concern. Follow-up can then focus on the decisions people still find difficult.
Use controlled phishing exercises to see how people respond to realistic messages. Agree the frequency and scope around the organisation’s needs, rather than treating each exercise as a pass-or-fail test. Review reporting as well as clicking, and explain what staff should do differently. The results help identify where training, messaging or technical safeguards need to improve. Repeated practice can show whether those changes are helping.
Look beyond attendance to see whether people understand the guidance and use it. Useful measures include reporting behaviour, test results and the completion of follow-up actions. Compare results over time and across relevant roles, while keeping the context clear. Leaders should be able to see what is improving and where support is still needed. A completed course alone does not show how someone will act under pressure.
West Brom Building Society · In practice
The business need
West Brom Building Society needed practical training and a way to see how people responded to realistic threats.
What changed
Simulated phishing click rates fell by over 60% after structured testing and training. Reporting of suspicious emails also increased.
Created a central security hub.
Built training and support for different roles.
Introduced monthly phishing simulations and follow-up actions.
Linked performance and assurance information with HR systems.
Start a conversation
Understand where your people need clearer guidance and stronger support.
Tell us about your context, priorities and challenges. We will discuss the support that fits and what the next steps could look like.
Free practical guides
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